30-Day Money Back Guarantee
Returns and Exchanges
The following criteria needs to be met for returns and exchanges:
- You must return/exchange it within 30-days of purchase date*
- All returned/exchanged items must be new, unworn and unwashed. You may try on the products at home to make sure the fit is right but can’t have worn it for activity, washed it etc.
- All tags and packaging must be in an undamaged, resalable state. If you have removed the tags or no longer have the box unfortunately, we will not be able to accept the return/exchange.
- You pay for return shipping. For all exchanges or refunds this applies to your return. Unless the product is faulty all postage costs will be at your expense.
- If you feel the product is faulty, please contact us to discuss further.
Our aim is to ensure you are happy with your Bauerfeind purchase. If you are not satisfied with your product**, you can return and receive a refund*** (minus any shipping paid) or exchange it for size within 30-days for your peace of mind. Please click here to process your Return.
*Due to extended shipping times and delays from couriers, exemptions to the 30 day rule are made based on time of receiving the product.
**This offer does not apply to our recovery compression socks or stockings (for hygiene purposes), or any of our custom made products or insoles.
***Partial returns on purchases made with the bundle deals or promotional sales may incur a handling fee equivalent to the discount originally applied.
Bauerfeind reserves the right to refuse to refund or exchange products that are used, washed, damaged or not in their original packaging. In some exceptional circumstances, there may be a restocking fee.