Contact Bauerfeind ANZ

How to contact us

If you have any questions, suggestions or just need more information on one of our products, contact us via:

For any feedback or warranty claims, please contact:

Or visit us in person at our flagship Sydney Store

Shop 2A, 227 Elizabeth Street, Sydney NSW 2000 (see full opening hours below)

Where is my order?

If you are looking for an order update we recommend the following.

  1. Send us a request via email or our website chat feature asking for an order status update, our system will generally respond to you with an update and link to tracking information in a matter of seconds.
  2. Call us during business hours for a more personalised service.

For warranty or size exchange requests please visit the shipping and returns page.

Family on beach with knee brace

Opening Hours

  • Monday to Friday: 8:30 am - 5:30 pm
  • Saturday to Sunday: 10 am to 4:30 pm


    We recommend using our email or chat feature, as answers to our most common questions will generally be responded to very quickly.