Contact Bauerfeind Australia

How to contact us

Do you have questions or suggestions or need more information on one of our products? Contact us using any of the following:

You can also leave us a message using the chat feature of our website.

For a perfect fit visit us in-store for a free fit and measure using our Bodytronic 3D scanner. For more information on the science of how we fit our products visit our technology page.


Where is my order?

If you are looking for an order update we recommend the following.

  1. Send us a request via email or our website chat feature asking for an order status update, our system will generally respond to you with an update and link to tracking information in a matter of seconds.
  2. Call us during business hours for a more personalised service.

For warranty or size exchange requests please visit the shipping and returns page.

Family on beach with knee brace

Opening Hours

  • Monday - 9 am to 5:30 pm
  • Tuesday - 9 am to 5:30 pm
  • Wednesday - 9 am to 5:30 pm
  • Thursday - 9 am to 5:30 pm
  • Friday - 9 am to 5:30 pm
  • Saturday - 10 am to 4 pm
  • Sunday - Closed

    We recommend using our email or chat feature, as answers to our most common questions will generally be responded to very quickly.