- Sports Performance
I Ordered a left and right Genutrain OA Knee Brace i have reasonably severe osteo arthritis in both knees
The right Brace i have received has been good been using it about two weeks and it has relieved my discomfort significantly the reason im putting 4 stars and not 5 is upon opening the package for left brace
i discovered they had sent me another right one and whilst the service department sent me the paperwork to return promptly after i supplied photos. I just feel a little put out that i wont receive a replacement until the incorrect one has been received which so far Australia Post have had 10 days and still not delivered. Maybe im being a bit unreasonable but it was not my error and i feel they should have sent replacement immediately. Also upon packaging neither brace received was in plastic inside theyre boxes which just left me feeling a little uneasy as to my mind it meant id been sent ex display stock or maybe someone elses returns. Anyway as previously stated i am happy with right brace and look forward to receiving replacement left brace soon.
Hi Gary, thanks for leaving such a detailed review! We're glad to hear you're enjoying the GenuTrain OA. With medical-grade compression knit and a highly adjustable strapping and support system, it's the perfect pick for knee osteoarthritis.
Regarding packaging, none of our products are wrapped in plastic sleeves. We want to assure you that we would never supply a previously worn brace, as this is strictly against our policy.
We understand the logistical issue you faced is frustrating, especially given the current postal delays as well as the inconvenience of receiving the incorrect side of the product. Whilst these are rare occurrences, we appreciate your patience and understanding as we work to resolve this issue as quickly as possible for you.
Thank you again for your continued support.